Frequently Asked Questions

We currently ship internationally to most countries.

During the checkout process, you will be able to select your destination to confirm availability and calculate shipping costs.

We entrust every shipment to DHL, a global leader in premium logistics, to ensure fast, secure, and fully tracked delivery.

• Europe: 2–5 business days
• International: 3–7 business days

Each order is carefully prepared and shipped with a tracking number.

Prices displayed on our website are exclusive of import duties, taxes, and VAT applicable in the destination country. These charges are the responsibility of the recipient and are collected by the carrier upon delivery. We recommend checking your local customs regulations prior to ordering.

We accept major credit cards (Visa, Mastercard, American Express) and secure digital payment solutions. All transactions are processed through encrypted gateways to ensure your financial data remains safe.

Absolutely. We use industry-standard SSL encryption and comply with PCI-DSS security protocols. We do not store your credit card details on our servers.

We want you to love your purchase. If you are not entirely satisfied, you may return your item within 14 days of receipt, provided it is in its original condition, unworn, and with all original packaging and tags attached.

• To initiate a return, please contact our support team via email.
• Return shipping costs are borne by the customer unless the item is defective or incorrectly described.

While vintage items are sold "as is" regarding their age, we guarantee that every piece is authentic and accurately described. If a defect not mentioned in the listing is discovered within 7 days of delivery, we will offer a replacement, repair, or full refund at our discretion.

At Origami Vintage, authenticity is not a promise - it is a standard.

We operate a highly selective curation process directly in Japan, widely recognized as the most rigorous market for luxury vintage goods.

Japan enforces some of the world’s strictest regulations on the resale of luxury goods, making it one of the safest markets globally.

Our objective is simple: to offer you the same guarantee of authenticity as if you were purchasing directly in Japan.

Our process is built on three pillars:

• Exclusive sourcing in Japan through carefully vetted partners
• Strict selection: only a small fraction of pieces is retained
• Multiple independent authentications, followed by a final verification by our team

Each item undergoes a thorough authentication process:

• Analysis of materials, craftsmanship, and finishes
• Verification of serial numbers, stamps, and signatures
• Cross-checking with brand standards and archival references
• Validation by experienced specialists

Only a highly selective number of pieces meet our standards.

When available, your item may include:

• Original brand authenticity card or certificate
• Vintage accessories and documentation

For selected items, authentication via Entrupy, a leading AI authentication technology, may be provided.

Not all vintage items come with an official certificate.

In such cases, each piece is authenticated through a double verification process: through our Japan-based sourcing network and in-house experts.

If an item is ever found not to be authentic, we guarantee a full refund.

If you have any questions that aren't answered here, or if you have a specific inquiry about an item, please feel free to contact us via our contact form. We strive to respond to all inquiries within 24 hours on business days.

Currently, Origami Vintage operates as an online-only boutique. Our physical presence is focused on our sourcing trips to Japan. However, we plan to host pop-up events in the future; please subscribe to our newsletter to stay updated.